ACAC

Please review ACAC policies and procedures:

Guest Policy

Local Guest:

• All guests must be accompanied by a current, i.e.: “active” adult member (aged 18 & over) for duration of visit
• May use the club a maximum 6 times in 12 month period
• Local Guest fees due: Adult (12 years and older) – $12.00 fee and Child (under 12 years) – $10.00 fee
• Members may bring as many guests as are on their membership, only (e.g.: member family of 4 may bring 4 guests)
• A signed and completed Pre-Ex is required with each visit (insurance requirement)

Out of Area Guest:

• Must provide proof of residence outside 25 mile radius from facility.
• Member accompaniment is not required
• May use the club unlimited times with paid guest fees
• Out of Area Guest fees due: Adult (12 years and older) – $15.00 fee Child (under 12 years) – $12.00 fee
• Out of Area Guests aged 17 and under MUST be accompanied by an adult (18 & over) for duration of visit
• A signed and completed Pre-Ex is required with each visit (insurance requirement)

Kids Zone

Our Kidz Zone team is dedicated to creating a safe, fun and interactive experience for your child. ACAC’s Kidz Zone features games, videos, an indoor play structure, a separate infant room and the Kidz Zone Enrichment Program.

Mission:
To keep children safe physically and emotionally, while encouraging them to engage in fun, age-appropriate activities in a clean, healthy, kid-friendly environment.

The Kidz Zone at ACAC provides high-quality childcare for members. Adult caregivers nurture your children in a safe, clean, fun area designed just for kids. Kids play on the soft indoor playground, make arts and crafts, participate in educational programs, and have loads of fun!

HELPFUL REMINDERS:

• Children 8 weeks and older with updated vaccinations are permitted in Kidz Zone.
• Socks are required to play in Kidz Zone.
• Parents must remain in ACAC while their child is in the Kidz Zone.
• Please drop off children with a fresh diaper or recent visit to the potty.
• We ask that children do not bring in toys from home. It is easy for a toy to get misplaced or broken.
• Please arrive on time for pick up. The allotted time is 1.5 hours for children 8 weeks to 12 months and 2.25 hours for children over 12 months per day.
• Parents must provide all necessary items for their child, including diapers, wipes, bottles, etc. Please label all items appropriately.

KIDZ ZONE ENRICHMENT PROGRAM:
During the hours of 9:30am-11:30am Monday through Friday, children aged 3 and older participate in our wonderful enrichment program. Please keep in the mind the following when participating in our enrichment program:

• Children attending the enrichment program must have reached their third birthday and must be fully potty trained. Please avoid difficult snaps and belts, since ACAC employees are not authorized to assist in the bathroom.
• For the safety of the children and to accommodate our growing program, children will be grouped by their age. It is important that this policy be enforced to facilitate a successful program for all children.
• Since the children rotate from activity to activity, we cannot allow toys from home.
• Please note that on special event days the enrichment program room may be changed. Please look for the helpful reminder sign located at the check in counter of Kidz Zone.
• If your child is going from Kidz Zone to an activity, please sign them up at the first or second level desk in adventure central at least 15 minutes prior to the activity.
• If your child is going from Kidz Zone to a swim lesson, please inform the concierge at the first level check-in.

SICK POLICY
To maintain a healthy environment for all children, we ask that you consider this policy when deciding to come in with a child whose health is questionable. Keep in mind that if your child is too sick to attend school, then he or she is too sick to attend Kidz Zone. We will summon parents of children who show any signs of illness while in our care. Children with the following conditions or symptoms will not be admitted into the Kidz Zone: Yellow or green nose discharge, Conjunctivitis (pink eye), Influenza, Diarrhea, Chicken Pox, Coxsackie’s Virus and other contagious viruses. A doctor’s note is required for children to return to ACAC following a contagious condition.

ACCEPTABLE/UNACCEPTABLE BEHAVIOR
ACAC expects children to respect others and their space, harmoniously participate in games, cooperate with ACAC employees, and be enthusiastic. Unacceptable behaviors include, profanity, disrespecting others and their space, failure to comply with a staff member’s directions, excessive horseplay and inappropriate or violent physical contact. ACAC does enforce a zero tolerance policy for biting and violent nature of any kind. The use of appropriate aged “time-outs” may be necessary and if needed a Kidz Zone Team member may contact you during your workout.

Biting Policy:  In order to ensure the safety of all children, ACAC has a policy in place to manage situations when a child bites.

• When a biting incident occurs, the Kidz Zone team will immediately ask the parent to remove their child for the day from Kidz Zone.  The team will also then notify the parent of the child who was bitten.
• Most children go through this biting phase as normal step of development.  The Kidz Zone team will take several measures to help you and your child if they are prone to this developmental situation including; diversion, additional supervision and repetitive behavior modification.
• We often ask parents to partner with ACAC in helping their children by using similar behavior modification at home and if possible attending Kidz Zone during non-peak hours until the phase has passed.
• If the behavior persists, the Kidz Zone team will take the following actions to ensure that a safe and happy environment is maintained:
  • First Incident – child is removed for the day; parent notified with incident report
  • Second Incident within 30 days of first incident – child is suspended from Kidz Zone for two weeks; parental conference is recommended.
  • Third Incident within 30 days of first incident – child is suspended from Kidz Zone for four weeks; parental conference is mandatory.

Pool

Spa

Personal belongings
The spa is not responsible for personal belongings and we cannot be responsible for chemical damage done to clothing or belongings. Please remove personal clothing and change into salon robes.

Running late
We pride ourselves on servicing all of our clients in a timely and professional manner. Your promptness is greatly appreciated and required to properly serve you. In the event that you are running late for an appointment, we will do everything possible to satisfy you, keeping our other patrons in mind. We realize that your time is valuable. If we are running more than 15 minutes late for your appointment you will receive 15% off of your service that day.

Cell phones
For the courtesy of other clients, we ask that all clients refrain from using their cell phones while in the day spa. Phones may be used in the main club area.

Pricing
Our prices do not reflect gratuities. For your convenience, gratuity envelopes are provided at the Spa Services desk. All prices are subject to change without notice.

Refunds
All refunds will be given in the form of Spa Credit.

Medical conditions
A doctor’s note is required for anyone with a severe medical condition receiving a service.

General information
Spa hours:
Monday - Thursday 9am - 8pm, Friday & Saturday 9am - 5pm, Sunday 10am - 3pm.

Check-in
We suggest you arrive 15 minutes prior to your first visit to the spa to fill out required health history information.

Gift Cards
Gift Cards are available in any denomination. Gift Cards are not redeemable for cash and cannot be returned. Lost or stolen Gift Cards cannot be replaced by the spa.

Child Care
Child care is available in our Kidz Zone. Please click here to see the Kidz Zone hours.